Shipping & Returns

1. SHIPPING CHARGES AND TAXES

The Client will be responsible for the shipping, handling and insurance charges of the products and/or services purchased at www.hildastrauss.com, as well as the sales tax, value added taxes and other taxes that may be incurred for each offer. of accepted purchase. All taxes caused by the purchase will be settled from the moment the Client makes their purchase offer on www.hildastrauss.com, and therefore they will be able to know the exact amount that must be paid in favor of www.hildastrauss.com which will include all the concepts mentioned.

2. DELIVERY OF PRODUCTS

The Site undertakes to deliver to the following countries:

- Argentina

- Brazil

- Chili

- Colombia

- Costa Rica

- Ecuador

- USA

- Spain

- France

- Mexico

- Panama

- Paraguay

- Peru

- Puerto Rico

- Dominican Republic

- Uruguay

- Venezuela

As long as you are within the areas and places you have access to according to your network. Consequently, you may refuse to accept a purchase offer when the address registered by the Client to make the delivery is not within the geographical areas enabled by www.hildastrauss.com for this purpose.

The products purchased by the Client will be delivered to the address that the client states when making their purchase offer, within a period that may range between 2 and 10 business days, depending on the destination. This delivery period will begin to count from the moment www.hildastrauss.com accepts the corresponding purchase offer, and as long as the payment terms and conditions have been determined in advance. In any case, the aforementioned term does not prevent the previously determined time from being extended in the event of causes beyond the control of the Site that could delay delivery (such as any event of fortuitous event or force majeure).

It is understood that any person who is at the address where the delivery must be made will be duly authorized by the Client to receive their order. Consequently, www.hildastrauss.com is exonerated from any responsibility for the delivery made, as long as it is made to the address registered at www.hildastrauss.com.

If no one receives the order at the indicated address, www.hildastrauss.com will return the products to the respective warehouse and the Client will be obliged to contact www.hildastrauss.com within a maximum period of five (5) days. business days for us to proceed with its reshipment, in which case the expenses generated by the same will be borne by the client, and until they are cancelled, www.hildastrauss.com will not be obliged to make the dispatch again.

If the order is not received at the indicated address after 3 (three) visits by the carrier, www.hildastrauss.com will proceed with the return of the products. In this case, the Client will be obliged to contact www.hildastrauss.com within a maximum period of three (3) calendar days to proceed with its reshipment, in which case the shipping and insurance costs generated will be borne by account of the Client, and until they are paid, www.hildastrauss.com will not be obliged to make the shipment again.

If the Client does not proceed to request the reshipment within the indicated period, or does not pay the additional value for the reshipment, www.hildastrauss.com may withdraw from the business, and will only be obliged to return the amount paid for the products and/or or services, discounting the value of the expenses incurred for transportation.

3. RETURN / WARRANTY POLICIES

3.1 Satisfaction guaranteed

The exchange or return of a product purchased on the Site can be requested within the first twenty (20) calendar days following the date of purchase, by calling 7467777 in Bogotá, when the purchase was made through the WEB page.

Please note that:

To make any exchange or return of products purchased at Hilda Strauss, in addition to presenting the Invoice (or Shipping Guide), the product must be in perfect condition, complete and in its original packaging, so that it is suitable for sale.

3.2 Guarantee of your purchase

If you need information about the use of any product, require a warranty or want to communicate any news, please call the phone number in Bogotá 7467777 and our agents will guide you on how to proceed, or go to a Hilda Strauss store, if the customer is in a city where There is no Hilda Strauss store, the customer can contact Bogotá at telephone number 7467777 and declare the exact conditions in which the product is: its original packaging, level of use and other information that is required.

Given the above, if the product is required to be removed from the customer's home for evaluation and/or exchange, the cost will be assumed by the customer in the event that the failure is beyond the responsibility of Hilda Strauss.

IMPORTANT: If the product is not in the conditions declared by the customer, the carrier will not withdraw the product.

3.3 Purchase Cancellation

If the customer wants to cancel a purchase, they can do so through the Call Center, but if the product has already been sent by Hilda Strauss to the address indicated by the Customer, the customer must pay the pickup cost, which has the same shipping rate.

Important information: This site, although it is a secure site, is not free of errors and consequently the general information, as well as the characteristics of the advertised products and prices may vary due to human or technological errors, manipulation by third parties or authorized agents, viruses or any technological invasion or manipulation event. Consequently, all transactions are subject to subsequent verification by our company and confirmation by the User.

The products and prices included on this page are aimed at the general public as undetermined persons, therefore confirmation and acceptance on our part of your purchase order and the payment made will always be necessary, at which time the corresponding invoice will be issued and The sales contract between the User and our company will be perfected. The User consequently expressly authorizes Hilda Strauss and the bank or payment method chosen to carry out any transaction, to carry out its reversal in any event if the transaction is not confirmed for any of the reasons noted above.

3.4 Delivery and Withdrawal of Products

If when the product arrives to the customer, the customer rejects delivery of the product, for a reason beyond Hilda Strauss's responsibility, the shipping cost will not be refunded.

The shipping cost will not be charged to the customer, in the following cases:

If the product received by the client does not correspond to the one published

If the product, at the time of receipt by the customer, is in poor condition

The responsibility of the person in charge of making the delivery (carrier) will be limited to:

Deliver the product to the address indicated in the delivery guide

Perform a visual review of the condition of the product to verify possible physical damage