Terms and Conditions

Welcome to the e-commerce site www.hildastrauss.com, established under Colombian laws, whose main activity is to allow the display and marketing of products for online purchase by consumers located in Colombia, United States, Mexico, Canada, Puerto Rico and Spain.

www.hildastrauss.com is controlled and operated by Distribuidora Histra SAS, a Commercial Company domiciled in the Republic of Colombia. Those Users who decide to enter the Site from other countries will do so on their own initiative and it is their responsibility to comply with applicable local laws. Any claim in relation to the use of the Site and the material contained therein is regulated by Colombian laws.

Users who enter the site www.hildastrauss.com from countries other than Colombia may make purchases subject to Colombian regulations.

By entering the Site, the User acknowledges having read and understood the Terms and Conditions of Use and therefore assumes the obligation to respect its content and privacy policy.

These Terms and Conditions are subject to change without prior notice, at any time, and from the date of modification of these Terms and Conditions, all operations carried out between www.hildastrauss.com and the User will be governed by the document. modified.

1. User Registration on the Site

In the registration process on the Site the following personal information will be collected:

Contact information, including name, identification number, date of birth, mailing address, telephone number and email.

At the time of payment, the credit card number and billing and/or shipping information may be requested.

2. User Capacity

The services of www.hildastrauss.com are available only to those people who have the legal capacity to contract as provided by current Colombian legislation. If the User lacks said legal capacity, they will not be able to carry out transactions on the Site.

3. User Verification - Impediment of use

By entering this site, the User undertakes to provide correct and true personal information for the effective delivery of the purchased products. www.hildastrauss.com will examine the request submitted by the User and will reserve the right to verify the data communicated by each of the Users. If an inconsistency is found in the User's information at the time of registration or if they fail to notify any changes, www.hildastrauss.com may proceed with the cancellation of the order and the immediate termination of the User's account in question. If the User has any outstanding amount, it must be paid in full before proceeding with closing the account.

4. User Responsibility

The User is obliged to promptly notify the corresponding entity in the financial or cooperative sector of the loss or theft of their credit card and other instruments provided by them to carry out transactions, such as debit cards, personal codes, etc., with the so that such instruments are disabled.

The User is prohibited from transmitting or sending from this Site any illegal, threatening, slanderous, defamatory, obscene, scandalous, pornographic material and/or any other material that could give rise to any civil or criminal liability under the terms of the Law. Thus Likewise, the User agrees not to use any device, software, among others, to obstruct the correct functioning of the Site and its contents and the activities carried out therein.

5. Products and/or services

www.hildastrauss.com offers its Users mainly natural products, nutritional products, personal care products, products to promote meditation, books, in-person workshops, among others.

5.1. Product display

www.hildastrauss.com displays product images as clearly and accurately as possible. However, the optimal display of the products will depend on the monitor from which the Site is accessed.

5.2. Product Availability

www.hildastrauss.com is responsible for updating the page and constantly reviewing the products and/or services displayed on the Site. However, www.hildastrauss.com may modify and discontinue the products and/or services at any time without incurring any liability to the Users of the Site.

5.3. Limitation of quantities and restriction of orders

The Site may, in its sole discretion, limit or cancel the quantities purchased by Customer, when the purchase does not comply with the conditions and restrictions reported at the time of purchase. In such case www.hildastrauss.com will flatly reject purchases that exceed the maximum number of units authorized for one (1) identification number. The above means that a person identified in accordance with the Laws of Colombia may make purchases, per day, for the maximum number of authorized purchases as appropriate. Such restrictions may include orders placed from the same account registered on the Site, payments made with the same credit and/or debit card, and orders with the same shipping or billing address.

6. Payment Terms

The price to be paid for each item purchased will be the price in effect on the Site at the time of placing the order.

Before acceptance by www.hildastrauss.com of any purchase offer, the Client must choose the terms and conditions of payment according to the payment methods established on the Site. www.hildastrauss.com makes available to Users a secure connection system to carry out transactions carried out on the Site. However, in no case will it be responsible for failures that occur in communications from banking or credit entities, nor for damages caused to the Client due to an action or omission on the part of said entities.

Once the Site verifies the payment, you can proceed to accept the purchase offer. In any case, despite payment having been verified, www.hildastrauss.com may deny acceptance of a purchase offer or accept it partially, in which case it will only be obliged to return to the Client, without any type of interest or return, the value canceled for the unaccepted purchase offer or the percentage corresponding to the non-approved portion of a partially accepted purchase offer.

7. Payment information

Among the alternatives contemplated on the Site for the payment of the selected products, www.hildastrauss.com makes available to Users a link that communicates with the respective payment gateways authorized by the Site. In such events, the handling of personal information will be the exclusive responsibility of the payment gateway. Users must accept the Terms and Conditions of Use of the payment gateway before carrying out their transactions.

8. Promotional coupons

Unlike credit or debit cards, promotional coupons used in digital coupons are debited when the order is placed. Digital coupons can be automatically redeemed for the full amount of a purchase and must be used in a single transaction taking into account the specified expiration date. The expiration date of the bonus is not modified.

Likewise, Promotional Coupons will be taken into account in case of cancellation or return of the purchase for the same value of the product purchased. Promotional Coupons will not be replaced if lost or stolen. If there is a price reduction below the value of the coupon www.hildastrauss.com will not refund the excess value.

9. Perfection and transfer of ownership

The perfection of the contract occurs when www.hildastrauss.com accepts the purchase offer presented by the Client. www.hildastrauss.com may partially accept purchase offers, in which case the contract will be perfected only for the products and/or services accepted by the Site.

In cash on delivery events, ownership of the products and/or services will be transferred to the customer from the moment they are canceled by the customer at the place of delivery.

In the event that the price of the products and/or services that are the subject of a purchase offer is not paid, it will be understood that there is a breach of the contract, which is grounds for terminating it by www.hildastrauss.com assuming the Client the value of the return of said products and/or services to the respective deposit, as well as the amount of damages derived from said non-compliance.

10. Shipping charges and taxes

The Client will be responsible for the shipping, handling and insurance charges of the products and/or services purchased on the Site, as well as the sales tax, value added taxes and other levies that may be incurred for each accepted purchase offer. . All taxes caused by the purchase will be settled from the moment the Client makes their purchase offer on the Site, and therefore they will be able to know the exact amount that must be paid in favor of www.hildastrauss.com which will include all the concepts mentioned.

11. Delivery of products

www.hildastrauss.com undertakes to make deliveries in Colombia, the United States, Mexico, Canada and Puerto Rico, in the areas and places to which it has access according to its network and therefore may refuse to accept an offer of purchase when the address registered by the Client to make the delivery is not within the geographical areas enabled by www.hildastrauss.com for this purpose.

The products purchased by the Client will be delivered to the address that the client states when making their purchase offer, within a period that may be between 5 and 10 business days depending on the destination, counted from the date on which the Site accepts the corresponding purchase offer, and as long as the terms and conditions of payment have been determined in advance and there are no causes beyond the control of www.hildastrauss.com that could delay delivery, such as any fortuitous event or Force Majeure.

It is understood that any person who is at the address where the delivery must be made will be duly authorized by the Client to receive their order. Consequently, www.hildastrauss.com is exonerated from any responsibility for the delivery it makes, as long as it is made to the address registered on the Site.

If the order is not received at the indicated address after 3 (three) visits by the carrier, www.hildastrauss.com will proceed with the return of the products. In this case, the Client will be obliged to contact the Site within a maximum period of three (3) calendar days to proceed with its reshipment, in which case the shipping and insurance costs generated will be borne by the Client. and until they are paid, www.hildastrauss.com will not be obliged to make the shipment again.

If the Client does not proceed to request the reshipment within the indicated period, or does not pay the additional value for the reshipment, www.hildastrauss.com may withdraw from the business, and will only be obliged to return the amount paid for the products and/or or services, discounting the value of the expenses incurred for transportation.

Returns and exchanges

In accordance with the provisions of the Colombian Consumer Statute, www.hildastrauss.com will proceed to accept repairs and returns of purchased products that are defective and/or whose quality deficiency is not suitable for the use for which it is intended. in accordance with the parameters of the guarantees granted by the respective producer. www.hildastrauss.com will have 30 business days to make changes and/or returns, which will be counted from the moment the Client submits their claim. In the previous events, shipping costs will be assumed by www.hildastrauss.com

12. Change policies www.hildastrauss.com

Exchanges and Returns for market products

To make any changes, the customer must call in Bogotá: 7467777 and for the rest of the country at 018000187777. The customer can change the products in a warehouse or request that the products be picked up by the transporter. The customer does not assume the cost of returning the product for market orders. To make the return, the following conditions must be met:

Durable goods:

Changes maximum 48 hours after receiving the product. The products must retain their original characteristics. For all changes, the invoice must be presented.

13. Right of withdrawal

In accordance with the Consumer Statute, the Client may exercise the right of withdrawal of the purchased product within (5) five business days after receiving the good, as long as its nature and the condition of the good and its packaging are the same. in which he received it. Reversals will be made for the value of the product paid by the Client in the respective transaction. In no case will www.hildastrauss.com make partial reversals of the value of a product.

To make the return, the Customer can call in Bogotá: 7467777 and for the rest of the country at 018000187777

Exoneration

In accordance with the regulations in force in the Republic of Colombia, the material contained on the Site, including, without limitation, texts, graphics, links, are provided on an "as is" basis, without guarantees of of any kind, whether express or implied, including, but not limited to, warranties of fitness for a particular purpose that do not contravene or violate third party rights.

www.hildastrauss.com warns Users that the information on the Site may contain errors or inaccuracies, and may not be complete or updated. Therefore, www.hildastrauss.com reserves the right to correct any error, omission or inaccuracy, change or update it at any time and without prior notice.

Disclaimer and Limitation of Liability

By entering the Site, the User expressly accepts that its use is carried out under his or her exclusive responsibility and risk.

Neither www.hildastrauss.com nor its respective employees and associated third parties warrant that use of the Site will be uninterrupted or error-free. Under no circumstances will www.hildastrauss.com or its related parties be liable for any direct, indirect, unforeseen, special or consequential damages arising, whether from the use or inability to use the Site, including damages arising from of your reliance on the information obtained on the Site that causes errors, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any other type of error in its operation.

Without prejudice to what is determined in the mandatory regulations of the applicable Colombian legislation, www.hildastrauss.com does not assume any responsibility or liability derived from any damage or loss, including, but not limited to, the loss of information or profits, existence of viruses. , results of the use or inability to use the materials on this site, lost business opportunities, or any other damages, even if the User has been advised of the possibility of such damages, or for any third party claims, except as expressly stated here it is stipulated.

Under the terms indicated here, www.hildastrauss.com does not assume any responsibility for the information provided on the page, including, but not limited to, information regarding products and/or services, notes of interest, opinions, practical advice and resolution of concerns. www.hildastrauss.com does not assume any responsibility for problems or for the inability to use the Site or any of the pages that comprise it, including but not limited to events such as server or connection problems, interruptions in your communication. , technical problems.

In the event that the use of the material on this site results in the need to service, repair or correct equipment or information, the User must assume any costs derived therefrom. The foregoing limitation of liability will apply in any legal action, even if the authorized representative of www.hildastrauss.com has been informed or had prior knowledge of such damages.

Intellectual Property Rights

All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts and databases, made available to Users on the Site are the exclusive property of Distribuidora Histra SAS , or third parties who have authorized its use and/or exploitation.

Likewise, the use of some content owned by third parties is expressly authorized by Law and is protected by the rules on copyright, trademarks and by all national and international regulations that are applicable.

Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the Contents, in any way or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, is prohibited. or of any other nature, without the prior written permission of www.hildastrauss.com or the copyright holder.

In no case do these Terms and Conditions confer rights, licenses and/or authorizations to carry out the acts described above. Any unauthorized use of the contents will constitute a violation of these terms and conditions and the current regulations on trademarks, copyright and/or other applicable national and international intellectual property regulations and will give rise to the corresponding civil and criminal actions.

Personal data protection

By accepting the legal terms and conditions, the User indicates that he knows and authorizes Distribuidora Histra SAS in advance, expressly and informed, so that his personal data can be stored and used in order to achieve efficient communication during this procedure. or activity and authorizes, under the same terms, that said information may be treated in accordance with the provisions of Law 1581 of 2011 and its Regulatory Decrees, in order to receive information about its products, services, offers, promotions, alliances, studies. , contests, content. Likewise, the User has been informed about the policy for the protection of personal data available on the Site, which includes the consultation and complaint procedures that allow the Users' rights to access, knowledge, consultation, rectification, updating, and deletion of data, and the User may also submit any request regarding personal data through email: [email protected]

Disclaimer of Liability

Provided that the User has not been notified in a timely manner of the existence of the violation of his or her personal information, or when the User has not proceeded to notify the corresponding financial entities or cooperatives of the loss, misuse, theft or theft of the instruments. conferred by them to carry out transactions, or when improper use of their registration data is made, www.hildastrauss.com does not assume any responsibility for such actions.

Informatic security

1.Cookies

Cookies are small data files that websites such as www.hildastrauss.com or emails save in your browser and optionally on your hard drive. Cookies allow us to "remember" information about your preferences and session, and allow the User to move within areas of the Site without re-entering their data.

This makes it possible to create a more personalized and comfortable shopping experience. www.hildastrauss.com uses a third party to install cookies on the User's computer to collect non-personally identifiable information. Although cookies contain a unique User number, they do not collect or store any personally identifiable information.

Although the User can configure their Internet browser to not accept cookies, these are necessary to be able to view, create an account, or make purchases through the website www.hildastrauss.com

The Internet search engine automatically collects information from the web page that the User consulted before visiting the Site, the browser they used and any search terms they entered on the Site, among other things. The Site may also use other technologies to track the pages Customers visit to ensure a better and safer shopping experience and to help us understand how visitors use the Site.

2. Linking, Deeplinking and Framing

www.hildastrauss.com prohibits the use of the names and/or logos, brands and any other distinctive signs of its property as hypertextual links or in any other way ("links") directed to sites on the Internet whose URL is different from www. hildastrauss.com, unless the establishment of such a link is approved by www.hildastrauss.com in writing, in which case it must comply with the design and advertising criteria and manuals established by www.hildastrauss.com.

www.hildastrauss.com reserves the right to request the removal of links that have been established on websites without its express and prior authorization. The establishment on pages not controlled by www.hildastrauss.com of links to subdirectories within the URL www.hildastrauss.com ("Deeplinking") is prohibited.

The display, use, exhibition, copy or any other form of reproduction of the Site of any of its subdirectories and/or pages, on sites not controlled by www.hildastrauss.com ("Framing") is expressly prohibited. Failure to comply with these prohibitions will be a violation of the intellectual property rights over the contents and the rights over Industrial Property.

Consultations

Any question related to the use of the Content, cookies or the establishment of links to the URL www.hildastrauss.com. You can go to www.hildastrauss.com at teléfonBogotá: 7468600 and for the rest of the country at 018000187777. Its use, in violation of what is provided here, will give rise to the corresponding civil and criminal actions.

Applicable law and jurisdiction

These Terms and Conditions will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any controversy arising from this document will be submitted to the applicable laws and to the competent judges in accordance with Colombian legislation.

Independence of provisions

In the event that one or more of the provisions contained in these Terms and Conditions are considered void, illegal or ineffective in any respect, the validity, legality and enforceability or effectiveness of the rest of the provisions of this document will not be affected or nullified. for this circumstance.

Notifications

www.hildastrauss.com will receive notifications through WhatsApp 3178603547, Bogotá phone: 7468600 and for the rest of the country at 018000187777